General Terms and Conditions

1. Scope

All orders placed via our online shop are subject to the following terms and conditions.

 

2. Contractors, customer service

The sales contract is made with hinterher.com bicycle trailer. You will find more information about us in the imprint. For questions, complaints or claims you can reach us on the telephone number +49 89 2010874 or by email:  info@munich-biketrailers.com

 

3. The Contract

The representation of the products in the online shop is not a legally binding offer, but displays a non-binding online catalogue. By clicking on the order-button you will make a binding order of the products contained in the shopping cart. The confirmation of receipt of the order takes place together with the acceptance of the order by e-mail. With this e-mail confirmation, the purchase agreement is concluded.The condition for an effective conclusion of the contract is always that the process of the order is completed by submitting the purchase order.
All agreements, verbally or by telephone, are binding only upon the written confirmation of the order. The dimensions, specifications, drawings, illustrations, and service descriptions found in the catalogues, price lists or in the documents belonging to the offer are approximate values, which comply with customary industry practice; technical details or details with regard to the design can differ from the images and changed.

 

4. Shipping Costs

In addition to the product prices quoted, shipping costs are added. You will find more information on the amount of the shipping costs in the offers.

 

5. Payment

The payment must be made in advance.

When you select the payment type "payment in advance", we will send you our bank details in the confirmation of order and will deliver the goods after payment is received. Please keep in mind that your order can only be processed if the payment for your order has been confirmed in our account.

 

6. Cash payment for self-collection

It is possible to collect your order directly from hinterher, Auenstrasse 58, 80469 Munich, but only by appointment, which you can schedule by telephone on +49 89 2010874 or by email at:  info@munich-biketrailers.com

 

7. Retention of title

The goods remain our property until paid for in full. In the case of confiscation or seizure of the goods before payment (e.g. debit is dishonoured), the customer is obliged to indicate the title retention and must notify us immediately.

 

8. Transport Damage

If goods are delivered with damage obviously caused by transport, please refuse the acceptance or complain about the damages immediately to the delivery agent (as a written note on the delivery note of the freight forwarder!) and contact us without delay!

 

9. Packaging

Paper, cardboard and plastic packaging will not be taken back.

 

10. Complaints


The buyer/customer must check the goods immediately upon receipt. Both open and hidden defects must be reported within 5 days of receipt of the goods. If no complaints are made by the expiry of this period, all warranty rights will be lost. The same shall apply in the case of any other disposition of the goods by the buyer/customer.

 

11. Cancellation policy

Information about your right of revocation of orders with the Shop www.munich-biketrailer.com:

You have the right to revoke this agreement within fourteen days without giving reasons.

The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods. The right of withdrawal is not applicable for custom-made devices, which are configured, assembled or modified according to the customer’s request.

In order to exercise your right of withdrawal, you must inform us (www.munich-biketrailers.com, Peter Hornung-Sohner, Auenstr. 58, 80469 Munich, +49 89 20 10 874, info@munich-biketrailers.com) by means of a clear statement (for example, through a letter sent by post, fax or e-mail) regarding your decision to revoke this Agreement. You can use the sample withdrawal-form provided by us, however that is not mandatory. The sample form can be downloaded here:

Download Revocation Form (PDF, 32 K)

You can also fill in and submit a clear statement on our contact page in the Message field electronically. If you make use of this option, we will confirm receipt of such a withdrawal immediately (e.g. by e-mail).

In order to ensure the revocation period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.


Consequences of Cancellation

If you revoke this agreement, we must refund all the payments which we have received from you, including the costs of delivery (with the exception of the additional costs arising from a different type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day on which the notification has been received by us regarding your withdrawal from this agreement. All refunds are made in the same currency that were used in the original transaction, unless otherwise explicitly agreed with you; in any case, you will not be charged any surcharges due to this repayment. Repayment can be refused until the goods have been received back or until you have supplied proof that the goods have been returned, whichever is the earlier point of time.

Please inform us about the revocation of this agreement by sending it back or submitting it to our address mentioned above. The time limit is met if you send the goods before the expiry of the period of fourteen days. You will bear the direct costs of returning the goods.

You must only pay for a possible depreciation in value of the goods, if this depreciation in value can be traced back to you, with regard to the handling of the goods other than what is necessary, to ascertain the nature, properties and functioning of the goods.
You must only pay for a possible depreciation in value of the goods, if this depreciation in value can be traced back to you with regard to the handling of the goods other than what is necessary, to ascertain the nature, properties and functioning of the goods.

12. Online dispute resolution platform ODR

The ODR platform is operational as of 9 January 2016 and made accessible in stages. It will become accessible to consumers and traders on 15 February 2016 under:

http://ec.europa.eu/odr

http://ec.europa.eu/consumers/odr

 

13. Delivery dates

Delivery dates are not binding for the supplier. The supplier can exceed a mentioned delivery date by a period of 6 weeks. The purchaser may set a reasonable grace period only after the expiry of this set time limit. After the expiry of the grace period he has the right to withdraw from the contract. 
Any claims whatsoever of the buyer/customer resulting from time delays are ruled out.
The supplier is released from compliance with any time limit for delivery and can withdraw from the contract at any time, as soon as the purchaser is in default of payment from earlier orders or with regard to a partial delivery of an order.


14. Other claims for compensation

Claims for damages are ruled out in the event of delay, due to impossibility of service, due to culpable violation of contractual secondary obligations, due to indebtedness when the contract is signed or due to impermissible acts, unless they are based on intent or gross negligence on the part of the supplier. The liability is also limited to the replacement of the foreseeable damage for the grossly negligent violations at the time of the contract.


15. Deviating agreements

Any agreements deviating from these General Terms and Conditions are valid only in written form.

 

16. Contract Text Storage

We will save the text of the contract and send you the order details and our General Terms and Conditions via e-mail. You can view the General Terms and Conditions at any time also here on this website and download them.

 

17. Contract Language

The language available for the conclusion of the contract is German.